Claude for Business Users: AI Productivity, Automation & CollaborationTraining in Amman, Jordan & the GCC

Module 1: Introduction to Claude

• What is Claude?

• Claude vs. traditional search and productivity tools

• Claude models and choosing the appropriate model

• Claude Chat and business use cases

• Understanding AI limitations and verification

Module 2: Effective Prompting for Business

• Anatomy of an effective business prompt

• Giving Claude context, role, objectives and constraints

• Step-by-step prompting

• Few-shot examples

• Asking Claude to critique and improve its own work

• Reusable prompt templates

Module 3: Working with Business Documents

• Uploading and analyzing documents

• Summarizing long reports

• Extracting information from PDFs

• Comparing documents

• Finding risks, inconsistencies and missing information

• Creating executive summaries

• Turning documents into action plans

Module 4: Claude for Everyday Business Work

• Writing and improving emails

• Meeting agendas and minutes

• Reports and proposals

• Business presentations

• Research and analysis

• Brainstorming

• Creating SOPs and procedures

• Translating and adapting business content

Module 5: Claude Projects & Business Knowledge

• Creating Claude Projects

• Project instructions

• Adding company documents and knowledge

• Creating role-specific assistants

• Maintaining consistent outputs

Module 6: Research & Business Analysis

• Using Claude for business research

• Researching a market or competitor

• Analyzing reports and datasets

• Asking questions across multiple documents

• Fact-checking and source verification

• Producing management-ready reports

Module 7: Claude with Microsoft 365 & Business Tools

• Claude with Word

• Claude with Excel

• Claude with PowerPoint

• Claude with Outlook

• Working with business files

• Drafting and editing content directly in productivity workflows

• Connecting Claude with organizational information

Module 8: From Chatbot to AI Coworker

• Delegating multi-step tasks

• Breaking business processes into AI workflows

• Claude Cowork

• Working with files and connected tools

• Claude Skills

• Reusable business workflows

• Human approval and review

• Designing safe AI-assisted processes

Module 9: Responsible & Secure Use of Claude

• Confidential information

• Sensitive business data

• Human review

• Hallucinations and inaccurate information

• Data governance

• Access control

• Organizational AI policies

• Safe use of connectors and Skills

• When not to use AI

Module 10: Business Capstone Workshop

• Participants build practical Claude workflows